Customer reviews of Staffordshire Used Car Motor Company

By MARK T on 16 March 2018 | Verified purchase

Well where do I start . Having been in the motor trade myself I’m always very dubious about car dealers BUT I can honestly say that dealing with these guys had been an absolute pleasure from start to finish . The car was exactly as described . Serviced and motd and spotlessly clean . No hassle or pressure and a good deal was had . It may not have been the cheapest but was certainly the best on offer for us. Keep up the good work and we will definitely return . 5 star service from 5 star people . Thank you and enjoy the sweets

Reply from Staffordshire Used Car Motor Company on 17/03/18

Good afternoon to you Mark and Claire, sweets......sweets !! You didn't just bring us sweets .... you bought "Ferrero Rocher" to the table !!!!! Ha ha !! It really was an absolute pleasure for us to assist you through the whole process and was an enjoyable experience for us all. Being open, transparent and honest works both ways....thank you. We are chuffed that you found we way we operate to your liking, we just will not lower our standards or morals that we set out from day 1. Thank you so much for your detailed review, this really does help potential customers who have not been to us before. A HUGE thank you for your valued custom it is very much appreciated. hope to see you again soon, Regards, Paul and Terry.

By CATHERINE H on 11 March 2018 | Verified purchase

After seeing a car online at autotrader we phoned to say we'd like a test drive. Arranged for the same afternoon, we had a non-pressured test drive and view of the vehicle. We found them refreshingly honest and easy to deal with. We've had the car just over a week and are more than happy. Would definitely recommend and use again!

Reply from Staffordshire Used Car Motor Company on 12/03/18

Good morning Catherine, i'm so chuffed that you love your new car and that you found our way of doing business to your liking . We do not believe in pressure or persuasion when you are making such a big decision, its all about "the right car at the right price from the right place and people". We are transparent, open and honest ....i know.... most unusual for a car dealer. We are local people that bump into customers on a daily basis, at the supermarket, at the gym , in the park, in a restaurant or at the Snow Dome or at Tamworth Football Club , things have to be done right or not at all for us. The fact that you would use us again and recommend us to friends, neighbours or work colleagues is the biggest compliment that we or any business could possibly get. Thank you so much so taking the time to leave us your cracking review and a MASSIVE thank you for your much valued and appreciated custom, Regards, Paul and Terry.

By MARK F on 07 March 2018 | Verified purchase

Very satisfied with the service after having bought a car, then had a small problem, spoke to the garage who had the car back and had it fixed immediately with no hesitation,

Reply from Staffordshire Used Car Motor Company on 08/03/18

Hi Mark, thank you for leaving us your 5 star review. As i have always said, anyone can smile and take your money but you will only find out how good a garage is when you have an issue....how quickly and easily will it get sorted with minimum aggravation to the customer . We believe our after sales is every bit as good as our service when you are choosing your car. Thank you for taking the time and trouble to leave your review and a MASSIVE thank you for your valued custom, hugely appreciated, Regards, Paul and Terry.

By CLAIRE S on 06 March 2018 | Verified purchase

I found the reviews left by other customers very encouraging to travel a bit further to go see the car I liked. Paul was very welcoming and a genuine man. No pushy sales pitch in fact no sales pitch! He left us to view the car then went for a test drive. I’m really happy with my new car and I would go back in the future to buy again, I’d also recommend friends and family to buy there too.

Reply from Staffordshire Used Car Motor Company on 07/03/18

Morning Claire, it was lovely to meet you and hubby. We are very proud of our reviews and the things customers say about us and our business, we try very hard to make sure your experience with us is not one of a typical used car operation. We believe our cars and service are a "cut above" and are good value as well. "Treat people as you would want to be treated yourself".....its as simple as that for us. Thank you for noticing the way we go about things here . A HUGE thank you for your kind words and valued custom , it is all very much appreciated. Its great to know we will be your first port of call when changing again yourself or for family and friends. Regards, Paul and Terry.

By MARK H on 23 February 2018 | Verified purchase

Sent company a message informing them i will be visiting them sometime in the day to view and test drive a vehicle no time given. Rolled up at 9am unexpected the car was out getting fuel but arrived at forecourt 2mins later. Owner gave me the keys told me to look around the vehicle inside and out at my own leisure and to let him know of any questions i had. After my inspection we both went out in the car i was able to drive the car where i liked even popping into my partners work to show her. After the test drive we agreed on a price and also traded my car in. We arranged to have the car valeted not that it needed it and to pick the car up the next morning. The total transaction was a PLEASURE and all i hope now that if i ever need aftercare it will be as pleasant as buying the car was. Would i recommend this Garage 100% i would.

Reply from Staffordshire Used Car Motor Company on 23/02/18

Morning Mark, i'm chuffed that you appreciated our level of service , especially considering what you do yourself as a job, and how we go about our business. We want the whole process to be a pleasure. I know you had a good look around locally and it means a lot to us that you chose us to get your pride and joy from. You did scare me a bit on the test drive though !!! HA HA !!! We are fussy people and we like to dot the i's and cross the T's both in the preparation of our cars and with all our paperwork. I could tell you are a fussy person as well ......which is why we got on and was able to conclude a deal together. Thank you for your great review and for being so detailed, we really do appreciate it . A HUGE thank you for your valued custom , and i hope to see you on the next adventure, Regards, Paul and Terry.

By JOHN W on 22 February 2018 | Verified purchase

In over 50 years I have never come across a better car dealer. Paul was absolutely brilliant. Nothing was too much trouble. Travelled over 30 miles to my home address to show me the vehicle and when I decided to buy it a week later he even delivered it to my home address. No hard sell. Was a perfect gentleman. A real pleasure to deal with. Would be my first port of call if and when I was looking for another vehicle. No praise is too high. Would highly recommend. P.S The car is absolutely brilliant too.

Reply from Staffordshire Used Car Motor Company on 23/02/18

Good morning to you John, from the first time you rang me i knew we would get on. With the situation you found yourself in i knew that me bringing the car to you would make it a lot easier for you with what you have going on at the moment. I am absolutely chuffed that you have got yourself a stunning example of the exact car you wanted . You really are a lovely man , your hospitality was great ( thank you for the tea and biscuits), I do hope your good lady makes a swift recovery so you can get back to some normality John. The whole process was just as enjoyable for me . We love what we do here and how we do it . Thank you so much for making your cracking review so detailed , it means a lot to us that you appreciate our attention to detail and level of service. A HUGE thank you for your valued custom John and i hope to see you again when you need our services, Regards, Paul and Terry.

By CHERYL W on 22 February 2018 | Verified purchase

Almost immediate response to my email enquiry which meant me able to view the car that very day. Paul was extremely helpful and friendly from start to finish. Nothing was too much trouble and even on the day I collected my car Paul was kind enough to pick me and my children up from the train station. It really was a fantastic car buying experience. Could recommend them highly enough. Thank you Paul

Reply from Staffordshire Used Car Motor Company on 23/02/18

Good morning Cheryl, it really was a pleasure to help you thorough the whole process of getting you back on the road. You describe the way we do business and go about our day perfectly. It was no problem to pick you and your children up from the station as i knew it would make picking your car up so much easier and Your children are a credit to you , polite , well behaved and sociable. Thank you so much for your kind words in your review, it really does make it all worth while. A HUGE thank you for your valued custom, very much appreciated, Regards, Paul and Terry.

By CAROLE G on 21 February 2018 | Verified purchase

A very helpful and successful experience. I was put at ease straight away and as a female pensioner that was very important to me.

Reply from Staffordshire Used Car Motor Company on 22/02/18

Good afternoon Carole , it was lovely to meet you and your son in law yesterday. We believe buying a car should be a positive and successful experience but we can appreciate how nerve wracking it can be parting with so much money on such an important purchase. I hope that our professional but relaxed way , along with our reviews put potential customers minds at ease that we are the right people to make such an important purchase with. I'm chuffed that you enjoyed your experience with us, it is exactly how we like it . Thank you so much for leaving us your review and a MASSIVE thank you for your valued custom , Regards, Paul and Terry.

By GILLIAN F on 20 February 2018 | Verified purchase

What excellent customer service. Could not praise this garage enough and will most definitely recommend them. Paul made the whole experience an absolute pleasure. Thank you so much and I love my little car!

Reply from Staffordshire Used Car Motor Company on 22/02/18

Hi Gillian, it was lovely to see you so genuinely excited to be picking your car up !!! It was great to meet you and hubby and it was a pleasure to guide you through the whole process of getting your little gem, I hope you settle back in Tamworth after your move back here from the coast and i hope to see you again when you need another car in the family. I'd like to thank you for your lovely review and a HUGE thank you for your valued custom , it is truly appreciated, Regards, Paul and Terry.

By NIGEL R on 18 February 2018 | Verified purchase

Very friendly, relaxed staff at Staffordshire used Car Motor Co. Absolutely no pressure at all and very helpful throughout the whole process. Thanks.

Reply from Staffordshire Used Car Motor Company on 19/02/18

Good morning Nigel, thank you so much for your great review, it means a lot to us that you have taken the time and trouble to leave us a review and that you have thought about the wording you have used in your review. We just don't believe in pressure selling , the whole process of buying the right car , at the right price, from the right people and the right place shouldn't be about persuasion, we want our customers to have a pleasurable buying experience, which for us means it is relaxed and friendly but professional and efficient. A HUGE thank you for your valued custom , it is very much appreciated , Regards, Paul and Terry.