Customer reviews of Staffordshire Used Car Motor Company

By DAVID M on 21 March 2018 | Verified purchase

I bought a fantastic car at a superb price from the guys at this garage, there was no hard sell and they genuinely love what they do and above all else they care. I will definitely buy from here again and would recommend them to everyone. I couldn’t be happier.

Reply from Staffordshire Used Car Motor Company on 22/03/18

Hi David, it was great to meet you and help you through the process of getting a more practical car to suit your everyday life. We have known of your dad for some time as he always has a chinny when he is walking his dog as he passes by every day so its lovely that you came and bought your car from us and have become part of "our family" of customers. We are so chuffed that you enjoyed the way that we go about doing business, relaxed , no pressure but efficient and professional . We are pleased that it comes across how much we love what we do and that it really doesn't feel like "a job" to us. A HUGE thank you for your valued custom and your cracking review, don't be a stranger, our kettle is always on, Regards, Paul and Terry.

By ANTHONY B on 20 March 2018 | Verified purchase

From start to finish dealing with SUCMC was first class, The staff were friendly, knowledgable and never tried to push my wife or myself into a decision at anytime. I would highly reccomend SUCMC to anyone, in fact my youngest son will soon be looking for a new car and i will definately be pointing him in SUCMC's direction. Oh and by the way the car i brought is a joy to drive and great value for money. Thanks :-)

Reply from Staffordshire Used Car Motor Company on 21/03/18

Good afternoon Tony, thank you so much for your fantastic review. It really does mean so much to us when we get a review, The fact that you have taken the time and trouble to think about your whole experience with us from your initial email right through to picking your cherished pride and joy up. We are very proud of our business and our reviews . A referral and recommendation is a great indication that what we are doing is spot on. We like to think our cars are as good as you'll ever see and our prices are realistic, put this with our customer service we think our overall package is pretty unbeatable . I am chuffed that you liked our "no pressure" environment and way of doing things. We will not do things any other way. Thank you so very much for your valued custom it is very much appreciated, Regards, Paul and Terry.

By MEGAN E on 16 March 2018 | Verified purchase

Garage owner was a very genuine, honest , friendly person. Gave us lots of information on car. All cars were very well presented and competitively priced. Sale all went ahead very smoothly. Only had the car a few days. All seems good so far.

Reply from Staffordshire Used Car Motor Company on 17/03/18

Hi Megan, thank you so much for your business and for taking the time to leave us your cracking review. A huge thank you to your mum and dad for putting their trust in us. We all have kids here who have all gone through the process of learning to drive , passing their test and then worryingly out on there own !!!!!!!!! Having something safe and reliable is a parents priority where as colour and having an aux in seems to be all the youngsters worry about ha ha !. Don't hesitate to come and see us if there is anything we can do for you in the future, Regards , Paul and Terry.

By MARK T on 16 March 2018 | Verified purchase

Well where do I start . Having been in the motor trade myself I’m always very dubious about car dealers BUT I can honestly say that dealing with these guys had been an absolute pleasure from start to finish . The car was exactly as described . Serviced and motd and spotlessly clean . No hassle or pressure and a good deal was had . It may not have been the cheapest but was certainly the best on offer for us. Keep up the good work and we will definitely return . 5 star service from 5 star people . Thank you and enjoy the sweets

Reply from Staffordshire Used Car Motor Company on 17/03/18

Good afternoon to you Mark and Claire, sweets......sweets !! You didn't just bring us sweets .... you bought "Ferrero Rocher" to the table !!!!! Ha ha !! It really was an absolute pleasure for us to assist you through the whole process and was an enjoyable experience for us all. Being open, transparent and honest works both ways....thank you. We are chuffed that you found we way we operate to your liking, we just will not lower our standards or morals that we set out from day 1. Thank you so much for your detailed review, this really does help potential customers who have not been to us before. A HUGE thank you for your valued custom it is very much appreciated. hope to see you again soon, Regards, Paul and Terry.

By CATHERINE H on 11 March 2018 | Verified purchase

After seeing a car online at autotrader we phoned to say we'd like a test drive. Arranged for the same afternoon, we had a non-pressured test drive and view of the vehicle. We found them refreshingly honest and easy to deal with. We've had the car just over a week and are more than happy. Would definitely recommend and use again!

Reply from Staffordshire Used Car Motor Company on 12/03/18

Good morning Catherine, i'm so chuffed that you love your new car and that you found our way of doing business to your liking . We do not believe in pressure or persuasion when you are making such a big decision, its all about "the right car at the right price from the right place and people". We are transparent, open and honest ....i know.... most unusual for a car dealer. We are local people that bump into customers on a daily basis, at the supermarket, at the gym , in the park, in a restaurant or at the Snow Dome or at Tamworth Football Club , things have to be done right or not at all for us. The fact that you would use us again and recommend us to friends, neighbours or work colleagues is the biggest compliment that we or any business could possibly get. Thank you so much so taking the time to leave us your cracking review and a MASSIVE thank you for your much valued and appreciated custom, Regards, Paul and Terry.

By MARK F on 07 March 2018 | Verified purchase

Very satisfied with the service after having bought a car, then had a small problem, spoke to the garage who had the car back and had it fixed immediately with no hesitation,

Reply from Staffordshire Used Car Motor Company on 08/03/18

Hi Mark, thank you for leaving us your 5 star review. As i have always said, anyone can smile and take your money but you will only find out how good a garage is when you have an issue....how quickly and easily will it get sorted with minimum aggravation to the customer . We believe our after sales is every bit as good as our service when you are choosing your car. Thank you for taking the time and trouble to leave your review and a MASSIVE thank you for your valued custom, hugely appreciated, Regards, Paul and Terry.

By CLAIRE S on 06 March 2018 | Verified purchase

I found the reviews left by other customers very encouraging to travel a bit further to go see the car I liked. Paul was very welcoming and a genuine man. No pushy sales pitch in fact no sales pitch! He left us to view the car then went for a test drive. I’m really happy with my new car and I would go back in the future to buy again, I’d also recommend friends and family to buy there too.

Reply from Staffordshire Used Car Motor Company on 07/03/18

Morning Claire, it was lovely to meet you and hubby. We are very proud of our reviews and the things customers say about us and our business, we try very hard to make sure your experience with us is not one of a typical used car operation. We believe our cars and service are a "cut above" and are good value as well. "Treat people as you would want to be treated yourself".....its as simple as that for us. Thank you for noticing the way we go about things here . A HUGE thank you for your kind words and valued custom , it is all very much appreciated. Its great to know we will be your first port of call when changing again yourself or for family and friends. Regards, Paul and Terry.

By MARK H on 23 February 2018 | Verified purchase

Sent company a message informing them i will be visiting them sometime in the day to view and test drive a vehicle no time given. Rolled up at 9am unexpected the car was out getting fuel but arrived at forecourt 2mins later. Owner gave me the keys told me to look around the vehicle inside and out at my own leisure and to let him know of any questions i had. After my inspection we both went out in the car i was able to drive the car where i liked even popping into my partners work to show her. After the test drive we agreed on a price and also traded my car in. We arranged to have the car valeted not that it needed it and to pick the car up the next morning. The total transaction was a PLEASURE and all i hope now that if i ever need aftercare it will be as pleasant as buying the car was. Would i recommend this Garage 100% i would.

Reply from Staffordshire Used Car Motor Company on 23/02/18

Morning Mark, i'm chuffed that you appreciated our level of service , especially considering what you do yourself as a job, and how we go about our business. We want the whole process to be a pleasure. I know you had a good look around locally and it means a lot to us that you chose us to get your pride and joy from. You did scare me a bit on the test drive though !!! HA HA !!! We are fussy people and we like to dot the i's and cross the T's both in the preparation of our cars and with all our paperwork. I could tell you are a fussy person as well ......which is why we got on and was able to conclude a deal together. Thank you for your great review and for being so detailed, we really do appreciate it . A HUGE thank you for your valued custom , and i hope to see you on the next adventure, Regards, Paul and Terry.

By JOHN W on 22 February 2018 | Verified purchase

In over 50 years I have never come across a better car dealer. Paul was absolutely brilliant. Nothing was too much trouble. Travelled over 30 miles to my home address to show me the vehicle and when I decided to buy it a week later he even delivered it to my home address. No hard sell. Was a perfect gentleman. A real pleasure to deal with. Would be my first port of call if and when I was looking for another vehicle. No praise is too high. Would highly recommend. P.S The car is absolutely brilliant too.

Reply from Staffordshire Used Car Motor Company on 23/02/18

Good morning to you John, from the first time you rang me i knew we would get on. With the situation you found yourself in i knew that me bringing the car to you would make it a lot easier for you with what you have going on at the moment. I am absolutely chuffed that you have got yourself a stunning example of the exact car you wanted . You really are a lovely man , your hospitality was great ( thank you for the tea and biscuits), I do hope your good lady makes a swift recovery so you can get back to some normality John. The whole process was just as enjoyable for me . We love what we do here and how we do it . Thank you so much for making your cracking review so detailed , it means a lot to us that you appreciate our attention to detail and level of service. A HUGE thank you for your valued custom John and i hope to see you again when you need our services, Regards, Paul and Terry.

By CHERYL W on 22 February 2018 | Verified purchase

Almost immediate response to my email enquiry which meant me able to view the car that very day. Paul was extremely helpful and friendly from start to finish. Nothing was too much trouble and even on the day I collected my car Paul was kind enough to pick me and my children up from the train station. It really was a fantastic car buying experience. Could recommend them highly enough. Thank you Paul

Reply from Staffordshire Used Car Motor Company on 23/02/18

Good morning Cheryl, it really was a pleasure to help you thorough the whole process of getting you back on the road. You describe the way we do business and go about our day perfectly. It was no problem to pick you and your children up from the station as i knew it would make picking your car up so much easier and Your children are a credit to you , polite , well behaved and sociable. Thank you so much for your kind words in your review, it really does make it all worth while. A HUGE thank you for your valued custom, very much appreciated, Regards, Paul and Terry.